The Retreat at Regal Palms

Terms & Conditions

General Terms & Conditions

General Information

  • ALL RATES ARE SUBJECT TO 12% TAX.
  • Regal Palms Owner Association charges a Daily Resort Amenity Fee of $17.50 per day plus tax for all reservations on arrival.
  • THERE IS A ONE-TIME DEPARTURE CLEANING FEE FOR ALL RESERVATIONS. THE FEE IS USD 69.00. THIS FEE WILL BE COLLECTED PRIOR TO ARRIVAL.
  • Rates are based by unit type, not per person.
  • If you have already booked and find a lower promotional rate is available, you can cancel your current stay and re-book under the promotional rate. (cancellation fees will apply)
  • Reservations are subject to availability and must be made in advance.
  • No one under 21 admitted unless accompanied by an adult.
  • Major credit card is required.
  • ACCIDENTAL DAMAGE WAIVER: This waiver will cover minor accidental damages reported to the property. Any unreported or malicious damages will be charged to the credit card provided for your reservation. Please note, there are no refunds for no shows or early departures.
  • Please be advised that exact unit locations and layouts cannot be guaranteed.
  • Please note that your credit card charge will appear as Travel Group Marketing.
  • Please refer to you Rental Agreement for specific cancellation polices for the home you reserved as well as any other pertinent terms and conditions/ deposits that may be required.
  • Please note, reservation payments must be made in advance and cannot be collected at check-in. (Only payment for the resort fee will be collected at check-in by the front desk.)

LAST MINUTE RESERVATIONS

  • The following is required for reservations made within 30 days of arrival: (These precautions may also be requested for any reservation regardless of the processed date.)
  • The reservation must be in the same name as the mane on the credit card used for payment.
  • Must send an image of the name on the credit card with last 4 digits of card visible.
  • Must send an image of photo ID.
  • The name on all documents must match: Name of lead guest on reservation making payment, Name on credit card used, Name on photo ID.

Self-Catering Information

  • CONDOS ARE SELF-CATERING. Each home offers a fully equipped kitchen including cookware and dining utensils, plates, bowls, cups and glasses, refrigerator, stove top/oven, microwave, coffee maker, toaster and dishwasher. Bath, hand towels and bed linens are provided. We do not offer any cleaning supplies for the home, but there is a washing machine, dryer, mop, broom, dustpan, iron and ironing board in each unit. First supply of toilet paper and a set of garbage bags are also provided. No pets allowed.
  • Some helpful items to bring are as follows:
  • Paper towels, napkins, additional toilet paper and garbage bags Dishwashing and laundry detergent
  • Washcloths
  • Coffee and coffee filters
  • Hand and body soap, shampoo/conditioner, toothpaste, toothbrush and mouthwash
  • Other personal incidentals
  • For your grocery needs, there is a Publix Super Market conveniently neighboring the resort.

Maid Service

  • Daily maid service is not provided.
  • Homes are self-maintained and will be professionally cleaned upon departure.

Check-In and Check-Out

  • Check-in time is after 4:00 p.m. and check-out time is 10:00 a.m.
  • Early check-in can only be guaranteed by booking the previous evening.
  • Please note that there are no refunds provided for early departures.
  • There is a late check-out fee of up to USD 300.00 plus 12% tax if arrangements are not made in advance with the property manager. Late check-out is subject to availability and cannot be guaranteed.
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